Pretoria-based contract cleaning company African Corporate Cleaning has chosen Really Simple Systems Hosted CRM from AdvanceNet, to keep all its business-critical client data in one centralised CRM system for easy access and to drive greater efficiency through the business.

When looking for a customer relationship management system, African Corporate Cleaning needed a product that was competitively priced, tailored to a company of its size and easy to use, with many of the company’s staff not being particularly computer literate. With the requirement for it to be a hosted system, it also needed to be as quick a process as possible, with bandwidth in South Africa remaining slow and costly.
Gavin Green, MD of African Corporate Cleaning, comments: “The Really Simple Systems offering was instantly attractive as it is extremely cost-effective – some other solutions were as much as ten times the price. We also favoured the hosted aspect. Although we looked at some ‘on-premises’ solutions, we decided they weren’t suitable for our company. We wanted the ease, security and reliability of a hosted solution.”
Since implementation, the CRM solution has enabled enormous improvements in efficiency for the company and uploading existing data to the system was a simple process. Green adds, “Having all of our important information in centralised place means, across the business, we can keep track of everything that’s going on. Client changes, billing changes, instructions for clients and staff – everything is recorded on there as it happens. It has taken the complication out of what was a very time-consuming process and is enabling us to work very well as an organisation. Now we can review each client’s full history at the push of a button.”
Really Simple Systems also customised the solution for African Corporate Cleaning to better suit the company’s needs. Green comments: “The system was customised so we could add employee details and link them to our various customer accounts. This helps us to better understand how well our cleaners are managing individual responsibilities, which lies at the heart of good customer relationship management.”
Last year, Really Simple Systems partnered with Africa’s leading CRM provider AdvanceNet to distribute its hosted CRM offering throughout Africa, and it is through this partnership that African Corporate Cleaning has been able to get a localised service to meet its needs. Phil Hemsley, Managing Director of AdvanceNet, said, “The combination of ease of use, reliability and speed over limited Internet connections make Really Simple Systems Hosted CRM the ideal product for companies like African Corporate Cleaning who are looking for a ‘Software as a Service’ solution.”